Contact Us
Get in touch
We value the connection with our community and are here to assist in any way we can. Feel free to reach out through the following channels:
Address
Molas Complex, Ajimututu Junction, opposite IDC School, off Akobo-Ojurin-General Gas Road, Ibadan, Oyo State, Nigeria
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FAQ
How long does it take?
Each Ace & Sam piece is crafted to order with precision and care.
● Ready-to-wear items: 5 – 7 working days for production and delivery.
● Custom or bespoke designs: 10 – 21 working days depending on complexity and fabric availability.
We don’t rush excellence because every stitch is intentional.
Can I ship internationally?
Yes, we ship worldwide.
Whether you’re in London, Johannesburg, Toronto, Houston, or Lagos, your order will be carefully packaged and delivered via trusted courier partners.
Delivery times typically range between 7–14 working days, and tracking information will be provided once shipped.
Do you do virtual fittings?
Absolutely. We offer virtual fittings and consultations via WhatsApp video or Zoom, making it easy to design and fit your outfit from anywhere in the world.
During your session, our team will guide you through the measurement process and ensure the perfect fit, even from a distance.
How do I take my measurements?
You can take your measurements right at home with a tape measure and a little help from a friend.
We’ll guide you step by step through each measurement during a virtual session, or you can follow our downloadable Measurement Guide (PDF).
Pro Tip: Always measure in inches and double-check each dimension before submitting.
How do I place a custom order?
Simple and seamless.
1 Visit our Custom Orders page.
2 Fill out the consultation form (occasion, style, size, delivery date).
3 Upload an inspiration photo or describe your vision.
4 Our team will reach out within 24 hours to finalize design, fabric, and price.
You can also chat directly via WhatsApp to begin the process instantly.
[Book Your Custom Order]
How long does tailoring take?
Bespoke tailoring takes between 10–21 working days, depending on the design complexity and fabric availability.
We believe quality takes time, and every Ace & Sam outfit is handcrafted with excellence, not speed.
Do you ship outside Nigeria?
Yes, we do.
We proudly serve clients across Africa, Europe, North America, and beyond.
Every package is handled with care, tracked, and insured to ensure safe delivery to your doorstep.
Can I get fabric samples?
Yes, you can.
For clients ordering bespoke designs, we offer fabric swatch previews digitally, via WhatsApp or email.
This ensures your fabric selection perfectly matches your taste before tailoring begins.
How do I care for my kaftan/suit?
To preserve your Ace & Sam garment for years:
● Dry clean only or hand wash gently in cold water.
● Avoid harsh detergents and machine drying.
● Use a steam iron or low-heat press for best results.
● Store in a breathable garment bag to protect the fabric and embroidery.
Treat your outfit like the masterpiece it is, and it will keep telling your story beautifully.
Secure Payments
Shop with confidence knowing that your transactions are safeguarded.
Free Shipping
Shopping with no extra charges – savor the liberty of complimentary shipping on every order.
Easy Returns
With our hassle-free Easy Returns, changing your mind has never been more convenient.
Order Tracking
Stay in the loop with our Order Tracking feature – from checkout to your doorstep.
Explore
Elevate your wardrobe, embrace timeless style!
Explore our collections today and experience the joy of fashion. Shop now for the epitome of sophistication!