A. Shipping & Delivery Policy
We Deliver Confidence — Worldwide.
– All orders are carefully packaged and shipped via trusted delivery partners.
– Local deliveries (within Nigeria): 5–7 working days.
– International deliveries: 7–14 working days, depending on destination.
– Tracking numbers are provided for all shipped orders.
– Bespoke orders may require additional tailoring time (typically 10–21 working days).
Note:
We handle every piece with utmost care — your outfit travels safely and arrives in perfect condition.
B. Refund & Exchange Policy
Because Every Piece is Made Just for You.
– Each Ace & Sam outfit is handcrafted to order.
– Due to the custom nature of our designs, refunds are not offered once production begins.
– However, we do offer alterations or remakes in cases of verified fit or quality issues.
– All concerns must be reported within 48 hours of receiving your order.
– We take customer satisfaction seriously — your trust means everything to us.
For any issues, kindly email, info@aceandsam.com, or chat via WhatsApp.
C. Measurement Guide
The Perfect Fit Starts with the Right Measurements.
To ensure accuracy, please follow our measurement guide before placing a custom order.
What You’ll Need:
– A tape measure
– Assistance from a friend (recommended)
Key Measurements:
1. Chest
2. Waist
3. Hips
4. Shoulder Width
5. Sleeve Length
6. Trouser Length
7. Bicep
8. Thigh
(Download our full measurement chart below)
[Download Measurement Guide PDF] or [Take Measurements via WhatsApp Call]
D. Privacy Policy
Your Trust, Our Priority.
– We collect only essential information required to process your orders and deliver an exceptional experience.
– We never share or sell your personal details with third parties.
– Payment details are processed securely through verified gateways (e.g., Paystack, Flutterwave, or Stripe).
We treat your privacy with the same precision we give to your garments.
E. Terms & Conditions
By placing an order with Ace & Sam, you agree to our commitment to quality, timeline, and craftsmanship.
– Production begins after full or partial payment confirmation.
– Delivery dates may vary based on fabric availability and order complexity.
– All communication regarding orders will be handled via WhatsApp or email.
Our goal is simple: excellence in every experience.
F. Customer Support
Need Help? We’re Here.
📱 WhatsApp: +234 (0) 806-871-7359 | +234 (0) 816-860-3681
✉️ Email: info@aceandsam.com
Business Hours: Monday–Saturday, 9 AM – 5 PM (WAT)
Response Time: Within 24 hours (often much sooner).